1. Where are you located?
We are located in Trail, in the southern interior of British Columbia Canada
- 1330 Cedar Avenue, Trail, BC. V1R 4C2
2. What is your return policy?
In store: For regular priced items, you have 15 days from purchase for an exchange or refund. You must have a receipt and the item must be unworn, unwashed and tags attached. For items discounted 25% or less, you have 14 days from purchase for an exchange or store credit. Any items that are discounted greater than 25% are final sale. All Accessories, swimsuits and intimate apparel are a final sale.
Online: For regular priced items, you have 15 days from receipt for a refund. Any items purchased on sale and bathing suits are final sale.
All return and exchange shipping costs are at the customer's expense.
3. How long will shipping take?
Once we receive the notification that your payment has been made, we will ship out your purchase within 3 business days. Depending on where it's headed, your package will arrive in 7 to 10 business days.
4. Do I need a PayPal account to make a purchase?
No, we accept MasterCard, Visa, and American Express online and in-store.
5. What are your shipping options and rates?
JJ's uses Canada Post Standard Shipping to anywhere in Canada. FREE SHIPPING on orders of $75 and over! For orders $74 and under, the shipping rate is $10 in Western Canada and $15 in Eastern Canada and the territories.